Our staff adheres to the guidelines in relation to hygiene and sanitisation. Our staff washes their hands thoroughly before and after packing your parcel. We supply hand sanitiser which are alcohol-based , in the shop to customers as well as staff to help reduce the spread of the COVID-19. Our staff regularly cleans the store surfaces with disinfectants.
Some Questions you may have regarding your parcel.
How long does the virus survive on surfaces?
It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment).
If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Wash your hands with soap and water or an alcohol-based hand sanitiser. Avoid touching your eyes, mouth, or nose.
Is it safe to receive a package from any area where COVID-19 has been reported?
Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. We use the following courier companies.
What To Do When Receiving Your Parcel
Handle with care
Social distancing will only protect you from human-to-human transmission. For germs lingering on your packages, you need to take extra precautions.
Once your delivery arrives, let it sit for at least three hours before retrieving it. This will reduce your chance of contacting any airborne particles from the delivery person.
If it’s a plastic package, bag or envelope, leave it in your secure spot for up to three days. Trace amounts of particles could still cling to the material, but they will be less likely to infect you or spread indoors.
Once you’ve moved your packages, remove the gloves and dispose of them immediately. Carefully wash your hands for at least 20 seconds with soap and warm water.
Keeping it clean
When you’re ready to retrieve your packages, put on a new pair of gloves. Use disinfecting wipes to clean off the outside of each parcel and make sure the chemicals they contain will kill the virus and other germs.
Next, open the packages and discard the boxes. Wipe down the items inside with disinfectant and remove your gloves before bringing the items inside. Dispose of any wipes and gloves immediately, then wash your hands thoroughly with soap and warm water. Wash for at least 20 seconds.
If you want extra peace of mind, you can leave the opened items in your safe location for another one to three days before bringing them indoors. Otherwise, place them in an area that’s free of heavy foot-traffic and away from family members and food, if possible.
Use gloves to handle the containers and avoid hugging them close to your body when moving them. Any outer packaging should be removed and thrown directly into the trash before storing the items.
Information from RAM
“We are guided by the Memorandum from the Department of Health and the National Institute for Communicable Diseases.
We continue stressing to our staff to adhere to the guidelines in relation to hygiene and sanitisation and urge all clients / recipients to wash their hands thoroughly upon receipt of any Shipment.
Should you have any particular queries about our response to COVID-19, please contact our Pharmaceutical Director, Gail Mkele. (firstname.lastname@example.org).”
Information from The Courier Guy
“We have ordered in 2000lt of sanitiser for all our staff as well as 5000 masks for our staff.
We have contract a company to sanitise our depots on a weekly basis.
If you so wish on delivery you are welcome to request that the driver
places the delivery & waybill at your door and steps back 2metres allowing
you to sign the waybill in full
with your own pen and take your delivery inside and close the door with
the signed waybill outside which the driver will retrieve”